Help Centre

Yes, we always include VAT in the final price you pay.

For ease, the calculation breakdown (excluding and including VAT) is displayed before you pay online.

We are pleased to accept the following payment methods:

Debit/credit card
BACs
Paypal
Apple Pay
Company Credit
Instant Credit (for Public Sector / Government funded organisations only) Pro-forma invoice

Unfortunately we are unable to take American Express credit card payment.

Do you accept payments from non-UK bank accounts or credit cards?

Yes we are able to accept international payments. Please note, however, that we do not ship goods outside of the United Kingdom. We are able to ship to ports however you will need to arrange onward travel from there.

If you wish to pay using a non-UK bank account or credit card, please quote our IBAN number in full on your pro-forma invoice:

GB46BUKB 2019 9503 7939 58.

How do I get a copy of my invoice / VAT receipt?

You will find a copy of your invoice / VAT receipt in your Order Confirmation email. The email will have come from [email protected] (we recommend searching for this email address in your inbox to locate it).

Alternatively, visit Track My Order to view and download a replacement PDF copy of your invoice.

How do I apply for a credit account?

Yes - we provide a flexible 30 day instant credit for various customers, including Government funded schools, NHS facilities and local authorities.

There is no minimum order value to open an account. To apply, you will need to complete a Credit Account Application, subject to accounts approval. You will benefit from:

30 day credit terms
Bulk discounts of up to 30%
Dedicated account support
Next day delivery on 1000s of products.

If you need any help loading us onto your purchasing system please don’t hesitate to call our accounts team on 01279 775942 or email them at [email protected].